RUBY MATTRESS
Terms and Conditions of Sale
Last revised: 12 October 2026
1. About Ruby Mattress
These terms apply to purchases from Ruby Mattress through rubymattress.ae and, where provided before purchase, through our stores in the United Arab Emirates. Ruby Mattress, also known as Ruby Mattresses, is operated by RUBY FOAM MATTRESSES INDUSTRY L.L.C, Ajman industrial licence No. 73742, at Exhibition – Showroom No. 6, Jurf Industrial 1, Ajman, United Arab Emirates.
“We”, “us” and “our” refer to this business. “You” refers to the customer. “Products” means the mattresses, beds, furniture, bedding and other items offered for sale. These terms, the agreed order details and relevant policies explain the purchase arrangements. Nothing in these terms limits mandatory rights under applicable UAE law.
2. Product information and included items
Before ordering, review the product’s dimensions, materials, firmness, fabric, colour, quantity, price and included items. Contact our team if you need help choosing a mattress or checking whether a bed or furniture item fits your room and access route.
Photographs may include bedding, mattresses, bedside tables or decorative accessories for styling. These are included only when expressly stated in the product description or confirmed order. Screen settings and lighting may affect the appearance of colours; this does not excuse supplying a materially different product or one that does not match its description.
Any applicable manufacturing or dimensional tolerance must be disclosed for the product. We will not apply an undisclosed tolerance to dismiss a valid complaint. Product care and support requirements should be followed as supplied for the relevant model.
3. Orders and agreed specifications
Provide accurate contact details, billing and delivery information, and selected product specifications. Review the order summary and tell us promptly if you identify an error.
Your order confirmation records the relevant products and agreed purchase details. If there is uncertainty about stock, payment, specifications or delivery arrangements, we will contact you to resolve it. We will not substitute a different product or impose an additional charge without your agreement.
Changes to confirmed specifications or purchase terms should be recorded in writing so both parties have a clear record. Website updates do not automatically change a previously agreed order.
4. Stock availability and listing errors
Product availability may change. If an ordered item is unavailable or a listing error affects your purchase, we will explain the issue and discuss the available options, including an alternative only with your agreement, an agreed revised delivery date, or cancellation and refund where applicable.
If we cannot fulfil your order and no alternative is agreed, amounts due for the unfulfilled order will be refunded. Nothing in this section removes remedies required by law for misdescription, non-delivery or defective products.
5. Prices taxes and promotions
Prices are displayed in UAE dirhams unless expressly stated otherwise. The applicable total, including VAT where applicable and any separately agreed service, must be disclosed before payment. Standard delivery across the UAE is free.
Promotions apply according to their stated dates, eligible products and conditions. Changes to advertised prices apply to future purchases and do not automatically increase the price of an already accepted order. We will not collect an additional amount for a pricing correction without your agreement.
6. Paymob card payments and Tabby
We accept card payments through Paymob and Tabby payment options, where available at checkout. Use a payment method you are authorised to use. Orders requiring payment authorisation may not proceed if that authorisation is declined.
Paymob handles card transactions through its payment service. Tabby eligibility, instalment schedules, approvals and payment obligations are governed by Tabby’s applicable terms. The options and amounts presented at checkout form part of your payment arrangements; we do not guarantee approval by a payment provider.
Do not send full card numbers, security codes or payment passwords in ordinary emails or messages. Contact us about an unsuccessful or duplicate payment so we can investigate with the relevant provider.
7. Customised and made to order products
For customised mattresses, beds, headboards and furniture, confirm the dimensions, design, fabric, colour and other specifications in writing before production. Any agreed production estimate and payment arrangements will be communicated for your order.
Changes after production begins depend on feasibility. We will explain any additional cost before you agree to the change. A custom item that matches the agreed specifications is not eligible for a change-of-mind return. This restriction does not exclude remedies for defects, damage or our failure to follow the agreed specifications.
8. Cancellation and order changes
Contact us as soon as possible if you need to change or cancel an order. Availability of a voluntary cancellation depends on the agreed order terms, whether dispatch or production has begun, and applicable law.
We do not offer cancellation merely because you no longer want a confirmed, non-defective purchase, subject to any mandatory cancellation rights. We will explain any available options and honour refunds required by law. These terms do not introduce an undisclosed cancellation charge or automatic forfeiture of a deposit.
9. Free delivery across the UAE
Ruby Mattress offers free delivery throughout the United Arab Emirates. Next-day delivery is available, subject to product availability and delivery location. We will confirm your order’s delivery arrangements with you.
Next-day availability is not a guarantee for every product or order. Customised or made-to-order items require the production time agreed for that order. We will communicate material changes to the expected schedule and discuss available remedies where required by law.
10. Delivery access and receiving your order
Provide a correct address and a reachable telephone number. Tell us before delivery about stairs, lift dimensions, narrow doorways, restricted access, parking requirements or building permits. Arrange for someone authorised to receive the order at the agreed time.
Installation, disposal of old products and other additional services are included only if expressly confirmed for your order. Any optional service and its price must be agreed before it is supplied; standard UAE delivery remains free.
Check the items delivered and report visible damage, incorrect products or missing items promptly. A delivery acknowledgement does not waive rights relating to hidden defects or other remedies required by law. If delivery cannot be completed, contact our team to discuss the next arrangement; no undisclosed fee is created by these terms.
11. Returns and exchanges
Our Return and Refund Policy explains eligible claims and the request process. We do not accept change-of-mind returns or voluntary exchanges for non-defective products.
Defective, damaged, incorrect, incomplete or misdescribed orders may qualify for an appropriate remedy. Please report delivery issues within 14 calendar days after delivery. This reporting process does not remove hidden-defect rights, applicable warranty claims or remedies required by law.
For approved returns, we collect the product from the customer’s home within the UAE free of charge. No return collection, return shipping or restocking fees apply. Contact us first to arrange assessment and collection; you do not need to post the product or make an unscheduled showroom drop-off.
12. Refunds and defect remedies
Following assessment, the remedy will follow applicable law and the relevant warranty terms and may include repair, replacement or refund. Our assessment does not override mandatory consumer rights.
Approved refunds are processed to the original payment method within 14 calendar days after the returned item reaches our warehouse. Payment-provider or bank posting may take additional time. Refunds without a physical return will be handled through arrangements confirmed with you.
Paymob card refunds are processed through the original transaction where supported. Tabby refunds and adjustments follow its applicable procedures. Standard UAE delivery is free, so there is no standard delivery charge to deduct. Any amount that must be refunded under law will be included.
13. Warranty and product care
Warranty coverage and duration depend on the relevant product’s label and warranty information supplied at purchase. Retain your purchase records and contact us if you need help identifying the coverage for your product.
Follow the supplied care instructions and use a mattress on an appropriate supporting base. Customer-caused damage and comfort preference alone are separate from manufacturing defects. An unrelated care issue does not automatically remove a valid manufacturing-defect remedy. Commercial warranties are additional to rights required by applicable law.
14. Privacy and personal information
Information used for orders, payments, deliveries and support is addressed in our Privacy Policy. Payment providers may also process information under their own notices.
Placing an order does not automatically constitute consent to unrelated marketing or optional tracking. Promotional preferences can be managed as explained in the Privacy Policy.
15. Website use and intellectual property
Use the website lawfully. Do not attempt unauthorised access, introduce malicious software, interfere with checkout or store operations, or misuse another person’s account or information.
Ruby branding, website content and product imagery are owned by us or used with appropriate permissions. Commercial reproduction or use requires the rights holder’s authorisation. Do not represent yourself as an authorised Ruby dealer without our agreement.
16. Events affecting fulfilment
Events outside reasonable control may affect production or delivery. If your order is affected, we will explain the issue and communicate the next steps. This provision does not create a blanket exemption from refund obligations or remedies for non-delivery required by law.
17. Liability complaints and applicable law
These terms are governed by applicable laws of the United Arab Emirates. No term excludes liability, warranty obligations or consumer remedies that cannot lawfully be excluded.
Contact our team if you have a complaint so we can investigate and try to resolve it. You remain entitled to use the competent consumer authority or courts under applicable jurisdiction rules.
18. Updates and assistance
We may update these terms for future purchases and show the revised date on this page. Changes do not retrospectively alter agreed purchase terms without a lawful basis or agreement. If a provision is unenforceable, the remaining terms apply to the extent permitted by law.
If you need help using the website, understanding a product or reviewing these terms, contact us using the details below.
19. Contact Ruby Mattress
Legal business name: RUBY FOAM MATTRESSES INDUSTRY L.L.C
Trading brand: Ruby Mattress / Ruby Mattresses
Ajman industrial licence: 73742
Business address: Exhibition – Showroom No. 6, Jurf Industrial 1, Ajman, United Arab Emirates
Email: info@rubymattress.ae
Ajman: +971 6 744 7487
Dubai: +971 50 612 3825
Website: rubymattress.ae