RUBY MATTRESS
Mattress Warranty
Last revised: 12 October 2026
1. About this warranty
This page explains the limited mattress warranty offered by Ruby Mattress, operated by RUBY FOAM MATTRESSES INDUSTRY L.L.C, Ajman industrial licence No. 73742. It applies to eligible mattresses purchased directly from Ruby Mattress stores or rubymattress.ae.
This commercial warranty is additional to rights and remedies required by applicable UAE law. It does not replace our Return and Refund Policy for damaged, defective, incorrect or misdescribed orders.
2. Warranty period and proof of purchase
Warranty coverage begins on the date of purchase. The duration applicable to your mattress is stated on its label and the warranty information supplied at purchase. Check the details for your specific model; no single warranty period is promised for every mattress on this page.
Keep your invoice or other proof of purchase and the mattress label. These help us confirm the purchase date, seller, model and applicable warranty. If an invoice is unavailable, contact our team so we can check other available purchase records. Ask us to clarify any difference between the label and information supplied with your order.
3. What the limited warranty covers
The limited mattress warranty covers qualifying permanent sagging attributable to a manufacturing defect during normal use on a suitable supporting base, subject to assessment and the applicable model’s warranty terms.
The sagging thresholds in Ruby’s mattress warranty terms are:
- Mattresses 20 cm thick or above: permanent depression of 4 cm or more.
- Mattresses below 20 cm thick: permanent depression of 3 cm or more.
Surface impressions below the relevant threshold are outside this limited sagging coverage. This does not exclude a separate manufacturing defect or a remedy required by law.
4. Assessing a sagging concern
Remove bedding and all weight from the mattress and place it on a level, suitable base. Send clear photographs of the mattress surface, affected area, label and supporting base. Our team will explain any measurements required or arrange an inspection. Measurements should be taken without pressing down on the mattress.
The purpose of assessment is to distinguish permanent sagging from normal surface settling, temporary compression and issues caused by an unsuitable base.
5. Exclusions from this limited warranty
The limited sagging warranty does not cover damage caused by:
- Misuse, negligent handling, unauthorised alterations or customer repairs.
- Bending or folding a mattress where its care instructions do not permit it.
- Incorrect use of handles, including using them to carry the mattress’s full weight.
- Spills, wet surfaces, prolonged moisture, inadequate ventilation or improper storage.
- Insects, rodents, fire, flooding or other external events.
- An uneven, damaged, incorrectly sized or structurally unsuitable bed base.
- Customer handling during relocation or transportation.
Customer-caused fabric tears, stains, soiling, burns, fading or colour transfer are not covered by the limited sagging warranty. Odours attributable to spills, dampness or improper storage are also outside that coverage. Ordinary use of air conditioning does not, by itself, invalidate a warranty claim.
An exclusion relates to the cause of the damage being claimed. A stain or other unrelated issue does not automatically invalidate an otherwise valid manufacturing-defect claim or a remedy required by law.
6. Comfort preferences and normal use
A change in your preferred firmness, comfort level or expected sleep experience is not, by itself, a manufacturing defect when the mattress matches its description. Ruby does not offer a comfort trial or change-of-mind return under this policy.
If the mattress differs materially from its description or your confirmed order, contact us under the Return and Refund Policy rather than treating the issue as a comfort preference.
7. Stitching and delivery concerns
Please report visible quilt, stitching or tape-edge concerns promptly, preferably within 15 days of purchase, to help us investigate. This request is not an absolute cutoff for latent manufacturing defects or rights required by law.
Report delivery damage, incorrect items or missing items as soon as possible, using the 14-calendar-day delivery reporting process in our Return and Refund Policy. Issues discovered later may still qualify under the applicable warranty or statutory rights.
8. How to submit a warranty claim
- Email info@rubymattress.ae or call +971 6 744 7487.
- Provide your name, contact details, order number or available purchase record, purchase date and mattress model.
- Describe the issue and when it was discovered. Include photographs or videos of the affected area, mattress label and bed base where possible.
- Keep the mattress available for assessment and follow the inspection instructions provided by our team.
Please do not alter, repair or dispose of the mattress before contacting us. If you cannot supply photographs or measurements, tell us so we can discuss another way to assess the claim.
9. Assessment and approved remedies
We may request further information or inspect the mattress and its supporting base. We will explain our findings and the proposed remedy. Remedies follow the applicable warranty terms and UAE law and may include repair, replacement or refund where required.
If you disagree with an assessment, contact us to request a review. Our assessment does not remove your right to use the competent consumer authority or other available legal channels.
10. Replacement arrangements
Ruby’s estimated replacement timeframe is 5–7 days after an approved claim, subject to stock, production and delivery arrangements. This is an estimate rather than a guaranteed deadline. We will communicate the arrangements and any revised timing.
If the original model has been discontinued, we will discuss a suitable replacement of equivalent value with you, consistent with applicable legal requirements. If one mattress in a pair has a qualifying defect, the commercial warranty ordinarily addresses the affected mattress, subject to rights required by law.
We will provide the applicable warranty information for any replacement in writing. This page does not promise that every replacement starts a new warranty period or shorten any warranty obligation already applicable to your purchase.
11. Collection and return fees
For approved returns, including an approved defective-product return arising from a warranty assessment, Ruby collects the mattress from your home within the UAE free of charge. No return collection, return shipping or restocking fees apply.
Contact us to agree the collection arrangements. Do not post the mattress or bring it to a showroom without instructions. This policy does not create an undisclosed inspection or warranty fee; any separate optional service must be explained and agreed in advance, subject to applicable law.
12. Caring for your mattress
- Use a correctly sized, level base that meets the mattress’s support requirements.
- Use a mattress protector and keep the mattress clean, dry and ventilated.
- Rotate or turn the mattress only as permitted by the model’s care instructions.
- Do not fold, jump on or excessively bend a mattress that is not designed for that use.
- Move the mattress with adequate support and assistance; do not lift its full weight by the handles.
- Keep the care label and follow the cleaning instructions supplied with the product.
13. Other products and related policies
This page covers mattresses. Warranty arrangements for beds, bases, headboards, nightstands and other furniture depend on the information supplied for the relevant product. Contact us for those details; mattress sagging thresholds do not apply to furniture.
Read our Return and Refund Policy and Terms and Conditions for related purchase and defect procedures.
14. Contact Ruby Mattress
Legal business name: RUBY FOAM MATTRESSES INDUSTRY L.L.C
Trading brand: Ruby Mattress / Ruby Mattresses
Ajman industrial licence: 73742
Business address: Exhibition – Showroom No. 6, Jurf Industrial 1, Ajman, United Arab Emirates
Email: info@rubymattress.ae
Ajman: +971 6 744 7487
Dubai: +971 50 612 3825
Website: rubymattress.ae