We do not offer cash refunds. However, you can exchange your mattress for another model, subject to the following conditions:

• Product Condition: The mattress must be in its original packaging, unused, and undamaged (no stains, tears, or other defects).
• Exchange Fee: An additional charge will apply for the exchange of the mattress, depending on the selected model.
• Eligibility: Only mattresses purchased from RUBY MATTRESS or the official website are eligible for exchange. Other products, including accessories, are not eligible.
• Wrong Size Orders: Orders placed for the wrong mattress size are not eligible for exchange. Please ensure your bed frame is correctly measured before placing the order.

For any further assistance, please contact our customer care team.